Questions, answered simply
Frequently asked questions.
Clear information about sessions with Psychologist Chandni Akhenia in Malad West and online.
Is my consultation confidential?
Privacy matters. Confidentiality and its legal or safety-related limits are explained before care begins. Information is handled with care and shared only as permitted or required.
Do I need a referral?
No referral is needed to request an appointment. You can get in touch directly and describe what you would like help understanding.
How long does therapy usually take?
There is no fixed timeline. The length and frequency of sessions depend on your goals, concerns and how the work is progressing.
Do you see teenagers?
Yes, adolescent concerns can be discussed. Consent, caregiver involvement, privacy and safety are clarified before sessions begin.
Is online consultation possible?
Yes. Online appointments are available by prior booking, subject to suitability and a private, reliable setting.
What should I bring to my first appointment?
Nothing is required. You may bring notes, relevant reports or questions if they help you feel prepared.
What happens during the first consultation?
You can describe what has brought you in, discuss your goals and ask questions. Together you can consider suitable next steps.
How do I book an appointment?
Use the WhatsApp or call buttons on this site. Appointments are arranged by prior booking.
Can I consult for relationship problems?
Yes. Individuals and couples can discuss communication, conflict, trust, boundaries and other relationship concerns.
Can I consult for workplace stress or burnout?
Yes. Counselling can explore stress, work pressures, emotional exhaustion, boundaries and practical coping strategies.
Can family members participate in therapy?
Family participation can be discussed with consent, a clear purpose and agreed privacy expectations.
Where are in-person appointments held?
At Sun Multispeciality Hospital, BJ Patel Road, near SNDT College and Liberty Garden, Malad West, Mumbai 400064. See the Contact page for directions.
What are the clinic hours?
The Google Business Profile currently lists Monday to Saturday, 11:00 am–9:00 pm, and Sunday, 11:00 am–3:00 pm.
What does a consultation cost?
Fees are not published on this website. Ask about current fees when requesting an appointment.
What if I need urgent help?
This practice is not an emergency service. If there is immediate danger, contact local emergency services. In India, Tele-MANAS is available at 14416.